Many organisations want to change the way they think and work, especially when they need to think and work together.

The reality is that within complex organisations there are two worlds. One world is formal, bureaucratic and rule structured, the other is based on trust and personal relationships. It is in this latter world where much of the real work is done.

We all know intuitively that these two kinds of worlds exist and we experience these formal and informal relationships in many aspects of our lives.

But the importance of some of these informal relationships goes unnoticed by the formal hierarchy, more often than not to the detriment of the organisation's long-term success.

Insight 1st is a not-for-profit company dedicated to helping people and organisations work better together. It was founded on more than 30 years experience of organisational change and improvement.

Insight 1st seeks out the networks, the people that drive them, and the rising stars that create them.